FAQs

Free — every order ships free and tracked, with no minimum spend. The price you see is the final price: taxes and import duties are included, so there's nothing extra to pay at delivery.

We prepare and dispatch orders within 1–2 business days (Monday to Friday) once payment clears — orders placed after 5:00 PM EST start the next business day. Delivery then takes 6–12 business days from dispatch, so 7–14 business days end to end, depending on your region and which warehouse ships your order. You get full tracking from dispatch.

Not yet. Ask us where you are and we'll tell you honestly whether it's coming.

Not always. Items ship from the warehouse holding them, so a multi-item order can arrive in more than one delivery. You'll get tracking for each.

Thirty days from delivery. A room takes time to settle and you should get to see the piece in your own light.

Unused and in its original packaging where possible. Email us first and we'll send return instructions.

Send us a photo within 48 hours of delivery and we'll replace or refund it. No argument.

Many are — it's stated on each product page under Specifications. Where a rug is spot-clean only, we say so.

Usually not, unless the product page says so. The bulb fitting (E14, E26/E27, integrated LED) is always listed.

Wall-mounted mirrors ship with standard fixings. For plasterboard or masonry walls, use anchors rated for the mirror's weight — the weight is on every product page.

Close, but screens vary. If a finish matters, email us and we'll describe it plainly — warmth, sheen, how it reads next to oak or white walls.

If it hasn't shipped, yes. Email us with your order number as soon as you can.

Use the Track Order page, or the link in your shipping confirmation email.