Refund policy
Last updated: July 26, 2026
At Taldini we believe our customers should be completely satisfied. If you purchased one of our items and it turns out not to be what you wanted, this information will walk you through Taldini’s Refund policy.
1. How to Contact Us
Taldini is located in Richmond Hill, Canada but we deliver our products to the US, UK and Australia. If you have any questions about your order you can contact us anytime by email at support@taldini.com or by phone at +1 365 873 7700. Our customer support team is available Monday – Friday 9am – 5pm EST and Saturday – Sunday 11am – 3pm EST. We endeavour to respond to emails within one business day.
2. Shipping Time and Return Addresses
Our items are processed and shipped within 1–2 business days but delivery can take 6–12 business days. Since we ship our products from fulfillment and warehouse centers around the world in order to get them to our customers in the US, UK, and Australia as quickly as possible, it is possible that the address from which your item ships is not our Richmond Hill location, or that the address to which you return merchandise is not the address from which you received your item. We will always let you know the correct address to which you should send any returns, so please wait until you hear from us before sending anything back.
3. The Thirty-Day Time Limit for All Returns
As per our 30-day Refund policy, all items purchased from Taldini must be returned within 30 days from the day you receive them. The items returned must be unused and in their original condition; you must also present a receipt or your order confirmation number as proof of purchase.
4. The Procedure for Making a Return
The first thing to do in order to make a return is to contact our customer support team by email at support@taldini.com, informing them of what your return request is about and attaching your order number and reason for return. Our representatives will review your request and get back to you by email within 1–2 business days. If your request for return is approved you will receive instructions on where to send your item and how to print your Return Authorization Number. From the day you authorized the return you have 7 days to send your item back to us. Please note that we reserve the right not to accept any returns that do not present a valid RMA number.
5. Who Pays for the Shipping Charges for the Returned Items
If you received defective merchandise, or the wrong item, or your item was damaged during shipping, you can contact customer service within 48 hours from the day you received the item by email at support@taldini.com, providing us with pictures of the damage. Once your return request is authorized by our team, you can choose whether you want a refund or a replacement and you will not be responsible for paying any shipping charges. On the other hand, if you contact us about a return because you changed your mind or because you ordered the wrong size or color, you will be responsible for paying all shipping charges, so we recommend you track your item to ensure it reaches our warehouses.
6. Refunds
As soon as we authorize your return and you have followed all instructions for sending the item back to us, we will let you know by email. Once we receive your item back at our warehouse, you will receive a refund within 7 business days to the bank account or credit card with which you paid for your order. It may take longer for the refund to show up in your account.
7. Exchanging an Item
If you want to make an exchange you need to contact our support team by email at support@taldini.com to notify them of your intent. You can make a new order for the item you want once your return has been approved. All the terms and conditions that are included in this document also apply to exchanges.
8. Cancellations
If you change your mind about an order at any point before it ships you can cancel the order and receive a full refund with no questions asked. If you cancel the order after it has shipped you can do so when you receive the item, and you will have to follow the steps indicated above for returns.
9. Items Not Eligible for Return
Customized items are final sale and cannot be returned under any circumstances.
10. Consumer Protection Laws
This Refund policy does not affect your legal rights to return goods under the consumer protection laws of the country where you reside. For example, shoppers in the United Kingdom are protected by the Consumer Rights Act 2015, and Australians are entitled to the protections of the Australian Consumer Law. These laws also give you the right to additional remedies if the products you purchase were not of satisfactory quality or were bought under misrepresentation of their properties.
Contact Us
- Store name: Taldini
- Address: 115 Anchusa Drive, Richmond Hill, ON, L4E 1C5, Canada
- Email: support@taldini.com
- Phone: +1 365 873 7700
- Customer service hours (EST): Monday to Friday 9:00 AM – 5:00 PM · Saturday and Sunday 11:00 AM – 3:00 PM
We endeavour to respond to all emails within one business day.