Shipping policy
Last updated: July 26, 2026
At Taldini, we offer free standard shipping on all orders shipping to the United States, United Kingdom, and Australia. For any shipping-related inquiries, please contact support@taldini.com.
Where Can I Find My Order?
We currently fulfill our products to the United States, United Kingdom, and Australia only. At this time, we are unable to ship to P.O. boxes, APO/FPO addresses, or outside of these regions.
Processing and Fulfillment
Taldini is based in Richmond Hill, Canada, but we have partnerships with logistics companies and warehouses across the world. As such, your order may not necessarily ship from Canada, but rather from a strategic warehouse we use in your region. By placing an order with us, you agree that your order may ship to you from one of our international fulfillment centers.
Orders placed with us are processed and prepared for shipping within 1–2 business days (Monday to Friday) after we receive payment confirmation. Orders placed after 5:00 PM EST will be processed the following business day.
Delivery Time
The delivery of your order usually takes 6–12 business days after shipping confirmation. In other words, once your order is shipped, it will take 6–12 business days to arrive at your location. Overall, it takes 7–14 business days to process and deliver an order, depending on your region and which warehouse we use to fulfill your order. These are only estimates, as unforeseen circumstances might prolong the delivery of your package.
We offer tracking on all our orders, and once your order has shipped, you will receive an email with your tracking number.
Delays
While we strive to meet the guidelines mentioned above, please note that adverse weather conditions, high demand, and holidays can cause slight delays in processing or delivery times. If your order has not been delivered after the due date mentioned in the tracking information, feel free to contact us directly, and we will be happy to assist you.
Order Not Delivered or Damaged?
In the unlikely case that you have not received your order, or received it damaged, please email us directly at support@taldini.com for assistance. Please include your order number in the email, along with photos if the order was damaged. We will then investigate the issue and provide you with a replacement or refund as soon as possible.
Contact Us
- Store name: Taldini
- Address: 115 Anchusa Drive, Richmond Hill, ON, L4E 1C5, Canada
- Email: support@taldini.com
- Phone: +1 365 873 7700
- Customer service hours (EST): Monday to Friday 9:00 AM – 5:00 PM · Saturday and Sunday 11:00 AM – 3:00 PM
We endeavour to respond to all emails within one business day.